Customer Care

Crosby is committed to continuous improvement in the products and services we provide, and we strive to deliver the highest customer experience possible. In order to ensure the needs of the users of Crosby products are satisfied, we would like your feedback. For that reason, we have initiated the Crosby “CARE” Center. The Crosby “CARE” Center provides you the opportunity to respond to any issue that may be affecting your experience with Crosby products and services. Please feel free to complete and submit the responses below to us. If you elect to submit the details of your issue, please include the dealer’s name who supplied the product in order to assist Crosby in providing the most complete follow through possible. If you feel your issue needs more immediate attention, please contact your local Authorized Crosby Dealer, your local Crosby Sales Manager, or a Crosby Customer Service Representative.

Upon receipt of your request:
• A tracking number will be assigned.
• An acknowledgment of receipt will be returned to you.
• The request will be forwarded to the appropriate representative for processing.